Privacy Policy

1. Who We Are

St James Parlour Ltd ("St James Parlour", "we", "us" or "our") is a company registered in England and Wales. We provide specialist event hosting services including table game experiences for private and corporate occasions across the United Kingdom.

We are committed to protecting your personal data and operating in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For data protection enquiries, please contact us at: hello@stjamesparlour.com

2. What Data We Collect

We collect personal data when you:

• Submit an event enquiry through our contact form
• Communicate with us by email or telephone
• Enter into a service agreement with us

The categories of personal data we may collect include:

• Full name
• Email address
• Telephone number
• Event details (date, location, guest count, occasion type)
• Any additional information you choose to provide in correspondence

We do not collect sensitive personal data and we do not collect financial payment data directly — any payment processing is handled through our contracted third-party payment provider.

3. How We Use Your Data

We use the personal data you provide for the following purposes:

• To respond to your event enquiry and prepare a tailored proposal
• To administer and fulfil our service contract with you
• To communicate with you regarding your event, including logistics, confirmation and post-event correspondence
• To fulfil our legal and contractual obligations

We do not use your personal data for direct marketing purposes without your explicit consent. We do not sell, rent or share your personal data with third parties for their marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering a contract.
• Legitimate interests: Processing is necessary for our legitimate business interests in responding to enquiries and managing client relationships, where these interests are not overridden by your rights and interests.
• Consent: Where you have given explicit consent to processing for a specific purpose.

5. How Long We Retain Your Data

We retain personal data for the following periods:

• Enquiry data (where no contract is formed): up to 12 months from the date of enquiry
• Client data (where a contract is formed): up to 7 years from the date of the event, in accordance with our financial record-keeping obligations

After the applicable retention period, personal data is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten") in certain circumstances
• The right to restrict processing in certain circumstances
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at hello@stjamesparlour.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. All electronic correspondence is handled via secure, encrypted email services. Access to personal data is restricted to individuals who require it for the purposes outlined in this policy.

8. Cookies

Our website uses cookies. For detailed information on the cookies we use and your choices regarding cookies, please read our Cookie Policy.

9. Third Parties

We do not share your personal data with third parties except where necessary to fulfil our service obligations (for example, venue coordinators acting on our behalf) or where required by law. Any third parties with whom we share data are required to handle it in accordance with applicable data protection legislation.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted with an updated "last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact

For any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@stjamesparlour.com.